Privacy policy

Effective date: April 27, 2026

Tri-State Home Care Services("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tristatehomecareservices.com (the "Site"), including pages served at https://www.tristatehomecareservices.com.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

When you visit our Site, we may collect the following types of information:

1.1 Information You Provide Voluntarily

We collect information that you voluntarily provide when you:

• Complete contact forms or request information about our services
• Subscribe to our newsletter or email updates
• Submit inquiries, feedback, or questions through the Site
• Apply for employment or caregiver positions
• Schedule a consultation or service assessment

This information may include:

• Contact Information: Name, email address, phone number, postal address
• Inquiry Details: Information about your care needs, service preferences, and questions
• Employment Information: Resume, cover letter, work history, references (for job applicants)

1.2 Information Collected Automatically

When you access our Site, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time and date of visits, time spent on pages, referring website addresses, clickstream data
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)

1.3 Information We Do NOT Collect on This Site

This website is informational only. We do not collect through this Site:

• Protected Health Information (PHI) or medical records
• Social Security numbers or government-issued ID numbers
• Financial information such as credit card or bank account details
• Insurance information or Medicare/Medicaid numbers

Note: If you become a client and receive our home care services, we will collect health and personal information necessary for care delivery through separate, secure channels governed by HIPAA regulations and our Notice of Privacy Practices.

2. How We Use Your Information

We use the information collected through our Site for the following purposes:

2.1 Service Inquiries and Communication

• Responding to your questions, comments, and service inquiries
• Providing information about our home care services
• Scheduling consultations and initial assessments
• Sending confirmation emails and follow-up communications

2.2 Website Improvement and Analytics

• Analyzing how visitors use our Site to improve user experience
• Monitoring Site performance and troubleshooting technical issues
• Understanding which pages and content are most valuable to visitors
• Testing new features and functionality

2.3 Marketing and Communications (With Consent)

• Sending newsletters, updates, and informational content about our services
• Providing educational resources about home care
• Informing you about new services or special programs

You may opt out of marketing communications at any time (see Section 7).

2.4 Employment Applications

• Reviewing and processing job and caregiver applications
• Evaluating candidate qualifications
• Communicating with applicants about employment opportunities

2.5 Legal and Security

• Complying with legal obligations and responding to legal requests
• Protecting our rights, privacy, safety, and property
• Preventing fraud, abuse, and security threats
• Enforcing our Terms of Use and other agreements

3. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction:

3.1 Technical Security Measures

• SSL/TLS Encryption: Our Site uses SSL/TLS encryption (HTTPS) to secure data transmitted between your browser and our servers
• Secure Servers: Information is stored on secure servers with restricted access
• Firewall Protection: Network firewalls and intrusion detection systems protect against unauthorized access
• Regular Security Updates: We maintain up-to-date software and security patches
• Data Encryption: Sensitive data is encrypted both in transit and at rest

3.2 Administrative Security Measures

• Access Controls: Limited employee access to personal information on a need-to-know basis
• Employee Training: Regular privacy and security training for all staff
• Confidentiality Agreements: All employees sign confidentiality agreements
• Security Policies: Comprehensive data security policies and procedures

3.3 Important Security Limitation

While we use reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You transmit information to our Site at your own risk.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Site and conducting our business, including:

• Website hosting and infrastructure providers
• Email delivery and communication platforms
• Analytics and performance monitoring services
• Customer relationship management (CRM) systems
• IT support and cybersecurity services

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Respond to government or regulatory inquiries
• Enforce our Terms of Use and protect our legal rights
• Protect the safety and security of our users and the public
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on our Site.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information.

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly, including security features and basic navigation
• Analytics Cookies: Help us understand how visitors use our Site by collecting aggregated or pseudonymous usage statistics when such tools are enabled
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience
• Performance Cookies: Monitor Site performance and identify areas for improvement

5.3 Third-Party Cookies

We may use third-party analytics, hosting, or performance tools that set cookies or similar technologies to help us understand Site traffic and reliability. If we use such a service, it may process information according to that provider's privacy policy. We encourage you to review the privacy notices of any third-party tools we employ from time to time.

5.4 Managing Cookies

You can control and manage cookies through your browser settings:

• Most browsers allow you to refuse or accept cookies
• You can delete cookies that have already been set
• You can set your browser to notify you when you receive a cookie

Please note that disabling cookies may affect your ability to use certain features of our Site.

5.5 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our Site does not currently respond to DNT signals because there is no established industry standard for how to respond to them.

6. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms, partner organizations, and informational resources. These external sites are not operated by us, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected through our Site.

7. Your Privacy Rights and Choices

7.1 Access and Correction

You may request access to the personal information we have collected about you through this Site. You may also request that we correct any inaccurate information. To make such a request, please contact us using the information in Section 12.

7.2 Opt-Out of Marketing Communications

If you have subscribed to our newsletter or marketing emails, you may opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at privacy@tristatehomecare.com with your request
• Calling us at the number provided in Section 12

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to service inquiries you have initiated.

7.3 Data Deletion

You may request that we delete the personal information we have collected from you through this Site, subject to certain legal exceptions. We will respond to your request within a reasonable timeframe.

7.4 California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out of Sale: We do not sell personal information. You have the right to opt out if we ever change this practice
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights

To exercise your California privacy rights, please contact us using the information in Section 12.

8. Rights to Company Policy and Procedures

Tri-State Home Care Services reserves the following rights regarding our policies, procedures, and operations:

8.1 Right to Modify Services and Policies

We reserve the right to modify, suspend, or discontinue any aspect of our services, website features, or policies at any time, with or without notice. This includes but is not limited to:

• Changes to service areas, availability, or scope of services offered
• Updates to our website functionality, design, or content
• Modifications to our Terms of Use, Privacy Policy, or other governing documents
• Changes to our business practices, operational procedures, or service delivery methods

8.2 Right to Refuse or Terminate Service

We reserve the right to refuse service to, or terminate our relationship with, any individual or entity at our sole discretion, including but not limited to situations involving:

• Violation of our Terms of Use or other policies
• Provision of false, misleading, or incomplete information
• Abusive, threatening, or inappropriate behavior toward our staff or caregivers
• Failure to comply with care plan requirements or safety protocols
• Non-payment or repeated late payment for services
• Circumstances where we determine we cannot safely or effectively provide care
• Situations that pose a risk to the health, safety, or well-being of our employees or caregivers

8.3 Right to Information Verification

We reserve the right to verify any information provided to us through our website or during the intake process, including:

• Confirming contact information and identity
• Verifying insurance coverage and benefits
• Validating employment history and references for job applicants
• Conducting background checks as permitted by law
• Requesting additional documentation to support service requests or claims

8.4 Right to Monitor and Enforce Compliance

We reserve the right to monitor compliance with our policies and applicable laws, including:

• Monitoring website usage to ensure compliance with our Terms of Use
• Investigating suspected violations of our policies or applicable laws
• Taking appropriate action in response to policy violations, including suspension or termination of access
• Cooperating with law enforcement and regulatory authorities as required or permitted by law
• Auditing caregiver compliance with care plans and quality standards

8.5 Right to Update Technology and Security Measures

We reserve the right to implement new technologies, update our systems, and enhance our security measures at any time to:

• Improve website performance and user experience
• Enhance data security and privacy protections
• Comply with evolving legal and regulatory requirements
• Adopt industry best practices and technological advances
• Prevent fraud, abuse, and unauthorized access

8.6 Right to Subcontract and Use Third Parties

We reserve the right to engage subcontractors, vendors, and third-party service providers to assist in delivering our services and operating our business, subject to appropriate contractual safeguards to protect your information.

8.7 Right to Set Eligibility Requirements

We reserve the right to establish and modify eligibility requirements for our services, which may include:

• Geographic service area restrictions
• Minimum and maximum hours of care requirements
• Medical condition or acuity level limitations
• Financial qualification criteria
• Assessment-based determinations of care appropriateness

8.8 Right to Enforce Legal Rights

We reserve all legal rights and remedies available to us under applicable law, including:

• Pursuing legal action to enforce our agreements and protect our rights
• Seeking injunctive relief to prevent ongoing or threatened violations
• Recovering damages, costs, and attorneys' fees as permitted by law
• Exercising our rights under applicable intellectual property laws
• Defending against claims, lawsuits, or regulatory actions

8.9 Right to Establish Service Standards

We reserve the right to establish, maintain, and enforce our own service standards, quality metrics, and operational procedures, including:

• Caregiver training requirements and competency standards
• Client care protocols and best practices
• Response times for inquiries and service requests
• Quality assurance and performance improvement initiatives
• Documentation and record-keeping requirements

8.10 Limitation of Company Rights

Nothing in this section diminishes or waives your rights under applicable law, including but not limited to:

• Your privacy rights under HIPAA, CCPA, and other privacy laws
• Your rights under consumer protection laws
• Your rights to non-discrimination under applicable laws
• Your contractual rights under any service agreements you have entered into with us
• Your right to seek legal recourse for violations of your rights

In the event of any conflict between our reserved rights and your legal rights, applicable law shall prevail.

9. Data Retention

We retain information collected through our Site for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law:

• Contact Form Submissions: Retained for up to two (2) years or until you request deletion
• Newsletter Subscriptions: Retained until you unsubscribe
• Employment Applications: Retained for up to two (2) years for compliance purposes
• Website Analytics Data: Anonymized and retained for up to 26 months when such tools are used

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

10. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@tristatehomecare.com.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Effective Date" at the top of this page
• Post the revised Privacy Policy on our Site
• For material changes, provide notice through email (if we have your email address) or a prominent notice on our Site

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within thirty (30) business days.

13. Notice Regarding Client Services

Important: This Privacy Policy covers only information collected through our public-facing website. If you become a client and receive home care services from Tri-State Home Care Services, we will collect and use your Protected Health Information (PHI) and other personal information as necessary to provide care.

All client information is governed by:

• The Health Insurance Portability and Accountability Act (HIPAA)
• Our Notice of Privacy Practices (NPP), which you will receive upon enrollment
• Applicable federal and state healthcare privacy laws

For questions about how we handle client health information, please request a copy of our Notice of Privacy Practices.

14. Acknowledgment and Consent

By using this Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Site.