Legal statement

Effective date: April 27, 2026

Tri-State Home Care Services and Affiliated Entities

Company Information

Nature of Services

Tri-State Home Care Services and its affiliated entities (collectively, "Tri-State Home Care," "we," "us," or "our") provide non-medical in-home care services to clients in West Virginia, Maryland, and Pennsylvania. Our services include but are not limited to personal care assistance, companionship, homemaking, meal preparation, medication reminders, and other activities of daily living support. All services are provided by trained caregivers under the supervision of our management team.

Licensure and Regulatory Compliance

Tri-State Home Care Services operates in accordance with all applicable federal, state, and local laws governing home care agencies. Each state entity maintains the necessary licenses, certifications, and registrations required by their respective state regulatory authorities. We comply with regulations established by the West Virginia Department of Health and Human Resources, the Maryland Department of Health, and the Pennsylvania Department of Human Services.

Employment Practices

All caregivers employed by or contracted through Tri-State Home Care Services undergo comprehensive background checks, reference verification, and skills assessment prior to placement. We comply with all federal and state employment laws, including the Fair Labor Standards Act (FLSA), the Americans with Disabilities Act (ADA), Title VII of the Civil Rights Act, and applicable state labor regulations. Tri-State Home Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.

Privacy and Confidentiality

Tri-State Home Care Services is committed to protecting the privacy and confidentiality of client information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) where applicable, and state privacy laws. We maintain strict confidentiality protocols and do not disclose client information except as required by law, with client consent, or as necessary to provide care services. Our Privacy Policy details our information collection, use, storage, and protection practices for this website; client care records are governed by applicable healthcare privacy requirements and our Notice of Privacy Practices.

Limitation of Liability

While Tri-State Home Care Services strives to provide the highest quality of care, we do not provide medical services, nursing care, or medical diagnosis. Clients requiring skilled nursing or medical intervention should consult with licensed healthcare professionals. Tri-State Home Care is not liable for medical decisions made by clients, their families, or their healthcare providers. Our liability is limited to the direct services we provide, and we maintain appropriate insurance coverage as required by law.

In the event of any dispute, our aggregate liability shall not exceed the total fees paid by the client for services during the twelve (12) months preceding the claim.

Client Responsibilities

Clients and their authorized representatives are responsible for: (1) providing accurate and complete health information; (2) maintaining a safe home environment for caregivers; (3) notifying us promptly of any changes in care needs or circumstances; (4) treating caregivers with respect and ensuring their safety; and (5) complying with payment terms as outlined in the service agreement.

Service Agreements and Termination

All services are provided pursuant to a written service agreement between Tri-State Home Care Services and the client or their authorized representative. Either party may terminate services with reasonable notice as specified in the service agreement. We reserve the right to terminate services immediately in cases of non-payment, unsafe working conditions, abusive behavior toward staff, or violation of our policies.

Payment and Billing

Payment terms are established in the service agreement. We accept various payment methods, including private pay, long-term care insurance, and applicable government programs where we are approved providers. Clients are responsible for understanding their insurance coverage and benefits. Unpaid balances may be subject to collection proceedings, and clients may be responsible for reasonable collection costs and attorney fees.

Complaints and Grievances

Tri-State Home Care Services maintains a formal complaint resolution process. Clients or their representatives may file complaints or grievances by contacting our administrative office. We investigate all complaints promptly and take appropriate corrective action. Clients also have the right to file complaints with their respective state regulatory agencies.

Insurance Coverage

Tri-State Home Care Services maintains appropriate insurance coverage, including general liability insurance, professional liability insurance, workers' compensation insurance, and such other coverage as may be required by law in each jurisdiction where we operate.

Non-Discrimination Policy

Tri-State Home Care Services does not discriminate against any client, employee, or applicant on the basis of race, color, national origin, disability, age, sex, religion, sexual orientation, gender identity, veteran status, or any other characteristic protected by federal, state, or local law. We comply with all applicable civil rights laws and provide services in a culturally competent manner.

Veterans Affairs Services Disclaimer

Tri-State Home Care Services is a DUNS-registered agency provider that may provide services to veterans under contract. However, Tri-State Home Care Services is not affiliated with, endorsed by, or officially connected to the United States Department of Veterans Affairs (VA) outside the scope of providing contracted services. Any reference to VA services relates solely to our capacity as an independent contractor providing home care services to eligible veterans and does not imply any official partnership, sponsorship, or endorsement by the Department of Veterans Affairs.

Modifications to Legal Statement

Tri-State Home Care Services reserves the right to modify this Legal Statement at any time. The most current version will be posted on our website. Continued use of our services following any modifications constitutes acceptance of the updated terms.

Governing Law and Jurisdiction

This Legal Statement and any disputes arising from services provided shall be governed by the laws of the state in which services are rendered (West Virginia, Maryland, or Pennsylvania, as applicable) without regard to conflict of law principles. Any legal action must be brought in the appropriate state or federal court located in the jurisdiction where services were provided.

Legal Contact Information

For questions regarding this Legal Statement, service agreements, or any legal matter, please contact:

Professional Legal Review Notice

This Legal Statement is provided for informational purposes. Clients are encouraged to review all service agreements and documentation carefully and to consult with their own legal counsel regarding any questions or concerns about their rights and obligations.